Meet Monai

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Meet Monai

February 21, 2019

Meet Monai! Orginally from  Harlem, NY, she and her fiance recently moved to Summerville, SC. That was great news for McWaters because we were able to hire her as a Sales Coordinator working out of our Charleston office. She comes to us with an A.A.S. in Business Management and 12 years of experience. 

How would you describe your role?

I'm a sales coordinator, so my role is to be the glue that holds the sales team together. The other sales coordinators and I are there to make sure all the pieces of the project fit together so that the order gets to our customers quickly and efficiently. 

What drew you to McWaters?

The opportunity to work on a collaborative team at a close-knit company. Often times when working for larger companies you’re just a number. The CEO could walk right by you and not know who you are, but not here. Even though McWaters has four offices across South Carolina and Georgia, everyone is still incredibly collaborative, welcoming, and humble both in individual offices and within the company as a whole

In the short time I've been here, I've already seen the Market President put in extra hours just to make sure our customers are satisfied and our team is not overworked. 

How has McWaters helped you transition into your new role?

I got trained on our resource planning system for Steelcase dealers. It's a powerful system and you can do a lot with it, so it was great that I had someone to walk me through it and make sure I felt comfortable using it. 

The rest of the team really makes sure I understand the entire business. While I haven't formally gone through product training, our salespeople, our project manager, and our market president all take the time to show me books and products when they come in the warehouse. I’ve also had the opportunity to sit on several meetings with clients at different stages so I can understand the industry better. I will be going to an install soon, to see how that works as well.

What excites you the most about working with McWaters?

The people are absolutely amazing to work with and for, but I also love what they do. I’m obsessed with interior design (my T.V. stays on HGTV), so to see how a project progresses from start to finish really intrigues me.

The best part of it all is seeing how committed the team is to their customers.

The space is also absolutely gorgeous. I have worked for several different companies, but this is by far the best and most trendy office space. They make the workday very easy and comfortable. 

The team works endlessly to make sure the customer is happy, you don’t see much of that in 2019.  They are always making sure the customer is happy and they're doing it with a smile.

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