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How COVID has Changed Your Workers’ Needs & Expectations

June 1, 2021

The pandemic has reshaped many aspects of our lives, including where and how people want to work. Their experiences working from home, and what they face when they return to the office, have influenced what they want and expect to see in the workplace going forward. The things they liked about their office before the crisis have become even more important, while the things that frustrated them will become an even bigger barrier if not addressed.

People have had vastly different experiences while working from home and learned from what they’ve been through. Those experiences shape their expectations for what they want work to be like in the future.

What People Need and Expect

To understand the impact the pandemic has had on what people need and expect in the office, Steelcase conducted research in 10 countries and engaged over 32,000 people in multiple studies. Synthesizing these studies uncovered five overarching needs that will drive macro shifts in the overall work experience and lead to new ways of planning and designing offices.

To Be Safe and Feel Safe

Offices never had to help mitigate the spread of disease, but people are now pandemic-aware. They will make decisions about where to work based on a new set of safety standards to help prevent transmission in the office, just as they expect safety standards for things like fires or tripping hazards. 

New Health + Safety Priorities:

  • 73% Air quality
  • 73% Adherence to safety protocols
  • 72% Facility cleanliness
  • 71% Physical distancing + boundaries
  • 69% Density
  • 66% Visitor protocols
  • 59% Food and beverage safety

A Deeper Sense of Belonging

Feeling isolated while working from home is the biggest concern people identified in every country and their top reason to return to the office is to connect with co-workers. People want to feel a sense of belonging at work, which is not only good for their well-being but it also helps business results — feeling a strong sense of community is the top indicator of people’s productivity, engagement, innovation and commitment to the organization.

The top reasons people want to return to the office:

  1. Connect with colleagues
  2. Reconnect to the organization and shared purpose

To Be Productive

People’s desire to accomplish something meaningful has only heightened during the crisis. While some experienced “panic productivity” in the early pandemic days, most simply want to be of value and feel their work has purpose. The most important things people want their workplace to support are very pragmatic.

Holistic Comfort

Pre-pandemic, 40%* of people said they needed to change postures frequently because of physical discomfort. During stay-at-home orders many people had to improvise and work from sofas, kitchen tables and even beds. Pain, distractions and stress have caused people to yearn for a broad interpretation of comfort, especially after such a disruptive time. They need the ability to work in a range of postures, change settings and to move throughout their day. They need a quiet, distraction-free environment when they need to focus and to feel connected to their coworkers and the organization’s purpose.

Greater Control

People want options so they can choose where to work or to adapt spaces based on the task they’re doing or how they like to work personally. While some people feel working from home has allowed them to navigate their day and avoid distractions, nine of 10 countries rank a “quiet, professional environment” in their top five reasons for wanting to return to the workplace, suggesting that home is not always ideal for focus. Teams also need control over the level of privacy and the flexibility to move things around to best suit their work.

Source content from Steelcase, one of our service partners. Review the full results from their global report.

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